Naef USA Policies
By purchasing products from Naef USA, Inc. you agree to the following terms and conditions:
You are responsible for ensuring the confidentiality of your account and password and for restricting access to your computer, and you agree to accept full responsibility for all activities that occur under your account or password.
Naef USA, Inc. is in the Shenandoah Valley (Winchester, Virginia) and charges no sales tax on any orders shipped outside of the State of Virginia. You are expected to comply with your state’s current laws regarding Internet purchases.
Your satisfaction is very important to us. We are happy to offer a 30-day satisfaction guarantee on most items with no restocking fees!
Most merchandise purchased from Naef USA, Inc. may be returned or exchanged for store credit or a full refund (minus shipping costs) within 30 days of delivery. Product must be in perfect condition along with all original packaging intact. Returns must be pre-authorized by calling (540) 678-0200 or emailing us at firstname.lastname@example.org. Returns should be properly packed and sent at the customer’s expense to the address provided you during authorization. Shipping costs will not be credited or refunded. Naef USA, Inc. will not be held responsible for returned items lost in transit. Therefore, we highly recommend returns be sent via a traced and insured shipping method.
ALL sales items and custom orders from Naef USA, Inc. are not eligible for return under any circumstances.
Returned items purchased with a free shipping offer or promotion will have the standard cost of shipping subtracted from the refund amount.
Damages / Defects
Claims for damaged or defective items must be filed within 3 business days of delivery. Please inspect your items immediately upon delivery. Any damages to packaging or products must be noted with the shipper at the time of delivery in order for us to process a damage claim. Claims must be reported immediately to Naef USA, Inc. at (540) 678-0200 or submitted by email to email@example.com. Please include a minimum of 3 digital photos of damaged products with claim. Claims received after 3 business days of delivery will not be processed. Please keep all damaged packaging materials including the box which the shipment arrived in along with all inside contents. Please understand that packaging materials must be kept in the event that an item is damaged. If packaging materials are not kept Naef USA, Inc. cannot process a damage claim.
All partner products are covered by the warranty policies of their respective manufacturers. If you have questions about the warranty for a specific product, or if you have questions on how to make a warranty claim, please contact us.
For returnable items: Naef USA, Inc. will refund for the full price minus shipping costs on returnable items. Please refer to our return policy (above) for details.
Errors on Our Site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, Naef USA, Inc. reserves the right to revoke any listed offer and to correct any errors, inaccuracies or omissions including, but not limited to, after an order has been submitted, whether the order has been confirmed and or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, NAEF USA, Inc. will issue a credit to your credit card account in the amount of the charge.
Availability and Lead Times
Availability given on product description pages are only estimates. Posted lead times are not a contract and should not be treated as such. Lead times from our production can take more than 4 months, please note that ALL product comes from Switzerland. We will contact you once we become aware of any delays in availability. If you require a definitive lead time on a product, please contact us prior to your order.
Most orders can be canceled without a cancellation / restocking fee if the items are not in the process of shipment. Items that are in the process of shipment cannot be canceled. ALL custom orders cannot be canceled after 24 hours of placing an order. Sale items cannot be canceled after order is placed.
Refused deliveries, or orders that are canceled after the item has shipped will be subject to round trip shipping and restocking fees.
Contact / shipping information
Please be careful to provide accurate and reliable contact and or shipping information when placing your order with Naef USA, Inc. Any charges or losses incurred because of our inability to reach you, or inaccurate information entered into our order system are the sole responsibility of the customer.
Discounts + Promotions
Discount codes cannot be combined with other store discounts or promotions. Occasionally, Naef USA, Inc. offers special promotions which include free products on orders over a certain dollar amount. Cancelled orders or returned items related to these promotions will be refunded in full minus the retail price of the promotional item unless the promotional item is sent back in new perfect condition at customer’s expense.
Website images and colors may appear differently on different monitors.
Changes to terms and conditions
NAEF USA, Inc. reserves the right to make any changes to this site and its policies, terms, and conditions without notification.
In placing an order, you warrant that you are at least 18 years of age and that you are providing accurate, true, and complete information and that you have the authority to place the order.
Disclaimer of Warranties
You expressly understand and agree that your use of our site is at your sole risk and that this site is provided on an “as is” and “as available” basis. Naef USA, Inc. makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, or products included on this site.
We attempt to provide current and accurate information on our web site, email and telephone communications. We do not, however, warrant that this information is correct, accurate or complete.
While we make commercially accepted best efforts to maintain the security of customer transactions, its liability in cases of third party theft or misuse is limited to the funds which we have already collected in reference to the customer’s most recent order.
You agree to indemnify and hold harmless NAEF USA, Inc. and naefusa.com and its officers, directors, employees and suppliers, from any claim, demand, action or damage, including reasonable attorneys’ fees, made or incurred by any third party arising out of or related to your use of this site.
We reserve the right to terminate your account and restrict your use of this site if we have reason to believe you have violated any of these terms and conditions, including providing us with false information. NAEF USA, Inc. reserves the right to refuse service to anyone for any reason.
At NAEF USA, Inc. protecting your privacy is very important to us.
Why we collect personal information
NAEF USA, Inc. collects and uses your personal information to give you exceptional customer service and to provide you with convenient access to our products and services. At your option, your personal information can be used to keep you up to date on the latest product announcements and exclusive offers.
NAEF USA, Inc. works with a handful of outside manufacturers, and we may provide your personal information to these companies to enable them to provide better service to you. For example, we give shipping companies this information so the products you order can be delivered efficiently. The information they receive is for shipping and delivery purposes only, and it is required that these companies safeguard your personal information in accordance with NAEF USA, Inc. policies. Credit card and billing information however, is never given out to any company for any reason.
How personal information is collected
NAEF USA, Inc. collects information about you in a few ways. For example, we might ask for your contact information when you correspond with us, call us to make a purchase or register on-line for an instant purchase.
Some areas of the NAEF USA, Inc. website allow you to create a “user ID” using your personal information. This is done to save you time and make our web services user friendly. After filling out an online form with some basic personal information and creating a password, the system saves what you entered and assigns you a personal ID based on your e-mail address. Next time you order something from naefusa.com you can simply enter your email address and password – the system will then automatically provide the information needed.
How your personal information is protected
NAEF USA, Inc. safeguards the security of the data you send us with physical, electronic, and managerial procedures. NaefUSA.com uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.